Bar Bench House ("BBH", "we", "our", "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our platform at barbenchhouse.in and related services.
1. Information We Collect
a) Information You Provide
- Account information: Name, email address, phone number, password.
- Profile details: PAN, Aadhaar number, date of birth, gender, address, city, state, pincode, GST number, company name.
- Service-related documents: Tax returns, identity proofs, contracts, legal notices, and other documents you upload for service delivery.
- Communication data: Messages sent through the platform, support requests, and feedback.
b) Information Collected Automatically
- Device information (browser type, operating system, device identifiers).
- IP address and approximate location.
- Usage data (pages visited, time spent, click patterns).
- Cookies and similar tracking technologies.
2. How We Use Your Information
- To deliver legal, taxation, and compliance services you request.
- To assign verified experts (CAs, Advocates, CSs) to your cases.
- To process payments and generate GST-compliant invoices.
- To communicate service updates, case progress, and reminders.
- To verify your identity (KYC) as required by law.
- To improve our platform, services, and user experience.
- To comply with legal obligations and regulatory requirements.
3. Information Sharing
We do not sell your personal data. We share information only with:
- Assigned experts: CAs and Advocates working on your case receive relevant case details and documents.
- Payment processors: Razorpay or other payment gateways to process transactions.
- Government authorities: When required for filing returns, registrations, or compliance on your behalf.
- Service providers: Cloud hosting, email, and notification providers under strict confidentiality agreements.
- Legal requirements: When compelled by law, court order, or regulatory authority.
4. Data Security
- All data is encrypted in transit (TLS 1.3) and at rest (AES-256).
- Access to personal data is restricted to authorized personnel only.
- We conduct regular security assessments and vulnerability testing.
- KYC documents are stored in secure, access-controlled storage.
5. Data Retention
We retain your personal data for as long as your account is active, plus 7 years after account closure or last transaction, in compliance with Indian tax law requirements. You may request earlier deletion of non-statutory data by contacting us.
6. Your Rights
Under the Digital Personal Data Protection Act 2023 (DPDP Act), you have the right to:
- Access your personal data held by us.
- Correct inaccurate or outdated information.
- Request deletion of your personal data (subject to legal retention requirements).
- Withdraw consent for non-essential data processing.
- File a complaint with the Data Protection Board of India.
7. Cookies
We use essential cookies for authentication and session management. We may also use analytics cookies to understand platform usage. You can manage cookie preferences through your browser settings.
8. Third-Party Links
Our platform may contain links to external websites (government portals, payment gateways). We are not responsible for the privacy practices of third-party sites.
9. Children's Privacy
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Continued use of the platform constitutes acceptance of the revised policy.
11. Contact Us
For privacy-related questions, data requests, or complaints:
- Email: privacy@barbenchhouse.in
- Grievance Officer: Bar Bench House Privacy Team
- Chambers:DelhiT/147/1A, West Patel Nagar, Near Lal Mandir, New Delhi-110008Mob: 9654130460Prayagraj55B, Lowther Road, George Town, Prayagraj, Uttar Pradesh,-211002Mob: 7839244722, 9455664354Chennai64 IAF Main Road Avadi Chennai Tamil Nadu-600055Mob: 7200675157