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Refund Policy

Last updated: March 2026

At Bar Bench House ("BBH"), we are committed to delivering high-quality services. This Refund Policy outlines the conditions under which refunds are applicable.

1. General Policy

  • All service fees are non-refundable once work has commenced (i.e., an Expert has been assigned and begun processing your request).
  • Refund eligibility depends on the stage of service delivery at the time of the cancellation request.

2. Full Refund (100%)

You are eligible for a full refund if:

  • Your service request has been submitted but no Expert has been assigned yet.
  • Cancellation is requested within 24 hours of payment and no work has started.
  • BBH is unable to provide the requested service due to our operational constraints.

3. Partial Refund (50%)

A partial refund may be issued if:

  • An Expert has been assigned but the service is still in the initial review stage (no filings, drafts, or submissions have been made).
  • You cancel before any deliverable has been shared with you.

4. No Refund

Refunds are not applicable in the following cases:

  • The service has been completed or a deliverable has been shared (e.g., return filed, notice drafted, document prepared).
  • Filing has been submitted to a government portal on your behalf.
  • Government fees or third-party charges already incurred (these are never refundable).
  • Client failed to provide required documents within 30 days despite reminders.
  • Client provided incorrect or fraudulent information leading to rejection.

5. Consultation Services

  • Consultation fees are refundable only if the Expert fails to attend the scheduled session.
  • No-shows by the Client are not eligible for refunds.
  • If you are dissatisfied with the consultation, you may request a free follow-up session or reassignment to a different Expert.

6. Service Redo Guarantee

If you believe the service quality was below standard:

  • Report the issue within 7 days of delivery.
  • We will review and, if justified, either redo the service at no cost or assign a different Expert.
  • This guarantee applies to factual errors attributable to our Expert, not to outcomes dictated by regulatory authorities.

7. Government Fee Refunds

Government fees (e.g., MCA fees, trademark filing fees, GST registration fees) are paid directly to government portals and are non-refundable by BBH. Any refund from the government must be claimed directly by the Client.

Pre-deposit charges, if applicable, are also non-refundable. Only service fee components may be eligible for refund subject to company policy review.

8. How to Request a Refund

  1. Log in to your Dashboard and navigate to the service request.
  2. Click "Request Cancellation/Refund" and provide a reason.
  3. Alternatively, email support@barbenchhouse.in with your order ID and reason.
  4. Our team will review and respond within 3 business days.

9. Refund Processing

  • Approved refunds are processed within 7–10 business days.
  • Refunds are credited to the original payment method used during purchase.
  • You will receive an email confirmation once the refund has been initiated.

10. Exceptions

Refund decisions are made at the sole discretion of BBH. In exceptional circumstances (regulatory changes, force majeure, platform errors), we may offer credits, free services, or full refunds on a case-by-case basis.

11. Contact

For refund queries:

  • Email: support@barbenchhouse.in
  • Dashboard: My Requests → Request Refund

12. Policy Summary

"Government fees (such as MCA, trademark, and GST fees) are paid directly to government portals and are non-refundable by the company. Any applicable refund must be claimed directly from the respective authority. Pre-deposit charges, if applicable, are also non-refundable. Only service fees may be eligible for refund, subject to company policy."